Frequently Asked Questions

Who do I call if my sewer backs up?

You would contact Aquatera Utilities @ 780-538-0348.

What do I do if I have a water leak outside my house?

You would contact Aquatera Utilities @ 780-538-0348.

If I have any issues with my telephone services, who do I call?

You would contact your telephone services provider.

If I have issues with my cable services, who do I call?

You would contact your cable service provider.

What is that round metal thing in my front yard or in the rear of the lot?

That is a water valve, which is used by Aquatera to control the flow of water to your house. This is an extremely important valve, for if there was an emergency, this would allow Aquatera to shut off your water to prevent major damage.

I saw that my water valve was damaged. What do I do?

Call the Prudential Office (780-538-0002), and inform us of the following: Your name, address, who did the damage (if you can get a name if it was someone with a company name), and the date. This will help us in following up on the repairs. Also, if there is water running out of the end of the water valve, contact Aquatera @ 780-538-0348.